I work in customer service at a call center for a major tech retailer, and the introduction of AI into our operations is causing me significant concern about the future of my job. The company has implemented AI for tasks like taking notes and streamlining other routine activities. While this technological advancement brings efficiency and cost-effectiveness to the company, it also poses a risk to job security for many of us in customer-facing roles.
The move towards AI-driven processes, although forward-thinking, brings up serious questions about the long-term viability of human positions in this sector. As someone who relies on this job, I’m left wondering how to adapt and secure my future in an increasingly automated workplace.
– Nicole
